At ROCKSHOX Salgsbutik, we take pride in providing high-quality bike parts to passionate cycling enthusiasts and professional mechanics worldwide. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Return & Exchange Timeframe

You may return or exchange items within 15 days of receiving your order. All returned items must be in original, unused condition with all original packaging and tags attached.

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned or exchanged:

  • Slanger (Inner tubes) – Due to hygiene reasons and potential damage during installation attempts
  • Styrfittingslejer (Steering fitting bearings) – Once installed, these components cannot be resold as new
  • Any products that show signs of use, installation attempts, or damage
  • Products not in their original packaging with all tags and protective materials intact

Return Process

Follow these simple steps to return an item:

  1. Contact us at [email protected] within 15 days of receiving your order to request a return authorization. Use the template provided below.
  2. Once approved, we will provide you with a Return Authorization Number and shipping instructions.
  3. Pack the item securely in its original packaging, including all accessories and documentation.
  4. Include the completed return form (we will email this to you) inside the package.
  5. Ship the package to our address: ROCKSHOX Salgsbutik, Adamsen Plads 81, Bække, DK 2186, Denmark.
  6. We recommend using a tracked shipping service as you are responsible for the return shipping costs.

Exchange Process

If you need to exchange an item for a different size or model:

  1. Follow the same process as returns, but clearly indicate in your email that you wish to exchange the item.
  2. Once we receive and inspect the returned item, we will ship the replacement product.
  3. If the exchange item costs more than the returned item, you will need to pay the difference.

Refund Information

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days after we receive the returned item.
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping costs are non-refundable, unless the return is due to our error.
  • You will receive an email confirmation once your refund has been processed.

Return Request Email Template

Use the following template when requesting a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear ROCKSHOX Salgsbutik Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to return: [Product Name(s) and Product Code(s)] Reason for return: [Please specify reason – e.g., wrong size, defective, etc.] I have read and understand the return policy on your website. Please provide me with a Return Authorization Number and further instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged product and packaging
  • We will arrange for a replacement or refund and provide a prepaid shipping label if needed

Need Help?

If you have any questions about our return policy or need assistance with a return, please contact our customer service team:

Email: [email protected]

We typically respond to all inquiries within 24 hours during business days.

Please note: This policy applies only to purchases made directly from cykelreservedele.com. If you purchased through an authorized retailer, please contact them directly for their return policy.